If you ever have any queries with regards to your web hosting plan or if you encounter a problem with your websites, you’ll have to contact the hosting provider’s customer support team. It may not make a difference how fast they will answer if you have a query of a generic nature, but an issue like a messed up app update, for example, may lead to your website becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be down. In case you offer goods or services online, any outage will affect your site in a destructive way and you can lose existing or potential visitors. Many web hosting providers, particularly resellers, reply to emails and support tickets within twenty four hours, but in the online sphere that’s far too long, since visitors will scarcely ever come back to a website that is not working correctly for a prolonged span of time.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any customer support ticket that you open or any email that you send is only 60 minutes, even in case you contact us on weekends and public holidays. Regardless of the essence of your question or problem, we’ll lend a hand instantly and will give you the needed information to solve any problem with your websites. The real response time commonly does not surpass 15-20 minutes, which goes to say that you can just forget about waiting around for hours to get a problem sorted out or even worse – waiting a whole day only to get a reply that more information is necessary whilst nothing is solved. We’ll offer you assistance at once as we understand exactly how priceless time can be in the dynamic Internet world. The sixty-minute reply guarantee is valid for any billing or technical question that you may have relating to our Linux shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we realize precisely how critical it is to get quick support, we guarantee that you won’t ever need to wait for more than an hour to get a response to any trouble ticket that you send from your semi-dedicated server CP. As it is, you will seldom have to wait around for more than twenty-thirty minutes and this is valid for any query regardless of its nature – technical, general or billing. Also, our client and technical support team is working 365 days a year, which is why even in case you post a ticket during public holidays, you’ll always obtain a blazing-fast response, which will contain the answer to an enquiry, the solution to a problem or the information necessary to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you will never need to spend a whole day hanging around waiting for a response like you would with many other providers.