Despite the fact that this isn't the mainfactor to help you identify a dependable shared website hosting company from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you are not using the services of a one-person company and that you can reach somebody when you're looking for help. The phone support for web hosting services may range from standard to professional, therefore the issues which can be resolved with a phone call vary based on the specific provider. In the general case, these issues are more basic and include billing or first level tech issues because more difficult issues often need a support ticket where both you and the system administrators can follow the proceedings with a given situation. However, the option to phone call your service provider will save you a lot of time and efforts for the multitude of small things which will eventually show up at the time you manage your website hosting account.
Phone Support in Shared Website Hosting
As we have live phone support 14 hours daily, you can call us and consult with one of our customer support representatives to get more information about all of the Linux shared website hosting that we provide and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on three continents so that you can call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you can call about general and billing matters, and about some tech issues. If the trouble is strictly technical or it requires longer time to analyze, you should employ our ticketing system, that will enable both you and our tech support team to keep track of the details provided by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer feature live phone support for 14 hours daily. If you're not sure which package will be suitable for your sites, you would like to find out more about the package's specs or you'd like to have any other info about our solutions, you will be able to call any of the local numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support agents will assist you. In case you already have an account, you'll be able to get in touch with us about sales and general issues, although we're usually able to assist with a multitude of technical issues as well. For entirely tech difficulties you need to take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the best option if your trouble needs longer time to be taken care of or it has to be escalated to our system administrators.