Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Warranty

  • Our group of techs will try their best to reply to your service inquiries within up to 1 hour. If, however, the problem you have stumbled upon demands help from our Admin =Team,= we’ll address the ticket to the administrator on shift and will write a reply to notify you.

  • Top quality support service

  • Qualified Tech Help Service

  • We will be working for you 24/7 to deliver useful information and tech support and to help you with any problem that you might encounter when maintaining your virtual server. We will support all pre–configured software packages, such as your OS, server admin panel (dependent upon the VPS type) and the Site Control Panel produced entirely by us.

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Site Control Panel that is included free with your VPS includes an included knowledge base. There’s a number of detailed how–to articles and reviews and a range of step by step video training materials that display all the common site managing duties. You can start using them by clicking on the Help or Video keys in the right side of each Control Panel section.