A live chat is one of the many channels of communication provided by some hosting providers as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster compared to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a call with a representative. In addition, if the problem that you experience needs some time to be investigated and taken care of, you're able to do something different in the meantime rather than just waiting, as you would have to do if you call. Also, you can employ a live chat support service absolutely free provided that you have web access even if your website hosting provider is located in a different country and they do not have a local phone number that you can call.
Live Chat Support in Shared Website Hosting
Together with the phone and ticket support, we offer live chat support as well. You'll be able to get in touch with us every single day, including holidays and weekends, and we will give you more information about the Linux shared website hosting that we supply in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for entirely tech matters you will need to open a trouble ticket to the tech assistance team, because such issues require more time to be resolved, you can still get in touch with us through the live chat for some technical information. For instance, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you a lot of time. Even if our phone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, so that if you have any questions concerning our Linux semi-dedicated hosting, you'll be able to speak with our customer support team whenever you need regardless of whether you have already acquired an account or not. Generally, the chat service is for pre-sales, billing and general questions and troubles, but we will assist you with a lot of tech questions too. We can help you pick the right plan for your sites in case you don't have an account yet, we can respond to all the billing questions or issues you could have or we can help you with setting up your new e-mail address on your PC or smartphone - all the aforementioned will be done promptly because our live chat service is online all day long, every day. Every time you want support, you're able to talk with an agent and save a lot of time.