In case you have bought a web hosting plan and you have some inquiries associated with a particular function/feature, or if you have bumped into a certain issue and you require assistance, you should be able to contact the respective technical support staff. All web hosting providers use a ticketing system no matter if they offer other ways of contacting them along with it or not, because of the fact that the best way to solve an issue most often is to open a ticket. This kind of communication renders the replies sent by both parties easy to track and allows the technical support team members to escalate the problem in the event that, for instance, a sysadmin needs to interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will need to have at least 2 different accounts to touch base with the help desk support staff and to actually administer the hosting space. Incessantly switching from one account to another could often be a bore, not to mention the fact that it takes quite a while for the majority of web hosting providers to process ticket requests.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting come bundled with an integrated ticketing system, which is an essential part of our custom Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one place – payments, website files, emails, support tickets, etc., avoiding the necessity to go through different interfaces. If you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several clicks of the mouse without the need to sign out of your Control Panel. In the meantime, you may choose a category and our system will offer you a number of help articles, which will supply you with additional information and which may help you resolve any given problem even before you submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything from one place, which is why we’ve implemented a ticketing system into the custom-created Hepsia Control Panel, which is offered with every semi-dedicated server package. This will allow you to manage the communication with our customer care staff along with your disk drive space, which implies that you won’t have to remember one more log-in name for a separate admin dashboard. You will be able to send a new ticket or to track down the status of an old one with less than several clicks of the mouse while you are browsing the content within your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search function or take a look at applicable FAQ articles, which include solutions to common problems. The built-in trouble ticket system is closely monitored 24x7 with the maximum response time being only 60 minutes, so there will always be somebody to help you out.